Clearfield · Membership
Ongoing iteration, kept running.
The retainer SOW for clients whose Discovery Sprint, Tier 1, or Tier 2 engagement just closed. Pick the tier, drop your email, and we hand-build a kickoff around the workflows in flight. Two hours later, you’re on the cadence.
Tier 1
Tier 1 — Iteration
1 · Scope
Reserved engineering hours you can deploy against any AI workflow, integration, or fix in your stack. We treat your highest-priority task as if it were ours — integrated into the same build pipeline, under your brand.
2 · Hours / month commitment
20 hours / month · rollover not permitted
3 · Response SLA per priority
| Pri | Guarantee | Examples |
|---|---|---|
| P1 | 24-hour response | Production workflow down · blocker in client-facing AI system · data-loss or audit issue |
| P2 | 3 business-day response | Workflow accuracy regression · integration broken · SLA-threatening bug |
| P3 | 1 business-week response | New automation request · tier-2 integration · internal polish / dashboards |
4 · MSRP rate
$4,500 / month · $45K / year pre-paid (-2 mo equivalent)
Tier 2
Tier 2 — Embedded
1 · Scope
A senior Clearfield engineer integrated into your ops cadence. Broader reserve, tighter SLA, more concurrent workstreams. Reserved for companies running Clearfield-built AI as the system of record for an ops function.
2 · Hours / month commitment
50 hours / month · rollover not permitted
3 · Response SLA per priority
| Pri | Guarantee | Examples |
|---|---|---|
| P1 | 4-hour response | Production workflow down · blocker in client-facing AI system · data-loss or audit issue |
| P2 | 24-hour response | Workflow accuracy regression · integration broken · SLA-threatening bug |
| P3 | 3 business-day response | New automation request · tier-2 integration · internal polish / dashboards |
4 · MSRP rate
$9,500 / month · $99K / year pre-paid (-3 mo equivalent)
Intake
Reserve your slot.
Pick the tier, drop your work email, and tell us which engagement just closed. The kickoff questionnaire lands within one business day.
Already mid-engagement or about to close? Book a Tier 1 / Tier 2 scoping call →